Encuentra tus fotos, vídeos o archivos eliminados

Lost a photo, a video or a file? Tap what you lost and see where to look first.

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Deleted files can leave a copy behind. Check your trash, cloud and chats first.

Where do you want to start?

Step 1 of 3

Pause for a moment

Hold off on new photos, big downloads and app installs. New data can take the space of old data.
Step 2 of 3

Where to look first

  • The trash. It may be called Bin, Trash or Recently Deleted. Many phones keep items there for 30 to 60 days.
  • Your cloud. Google Photos, iCloud and Drive keep their own trash.
  • Chats and email. Search by date. Sent files often stay in the conversation.
Step 3 of 3

Pick your guide

Each guide shows where to tap on Android and iPhone.
FotosVídeosArchivos
A short ad may show before your guide opens.
Swipe to see the next step →
Skip to guides
Trash bin and photos moving to a phone galleryNot sure where to begin?The photo guide is a good first stop. Follow it at your own pace.Open the photo guide

Before you tap anything

The first minutes after a deletion are the quietest.
Nothing new has been saved yet, and your phone still holds a lot of clues.
Slow down, connect to Wi-Fi and read the three steps below.

How the guides work

  1. 1Pick what you lost

    Swipe through the cards above and pick photos, videos or files on the last one.
    Each guide is written for one kind of item, so the steps match what you are looking for.

  2. 2Check the usual places

    Every guide walks you through the trash, your cloud and your chats.
    The order follows where copies are most likely to be.

  3. 3Follow it one stop at a time

    There is no need to rush.
    If nothing turns up, the last section explains what a recovery app can and cannot do.

Which guide fits you?

Fotos

Best for pictures from your gallery, your camera roll or your cloud albums.

Vídeos

Best for clips and recordings, which take more space and are often sent to others.

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Archivos

Best for documents, PDFs, spreadsheets and anything you downloaded.

Why a deleted item may still be around

  • Phones move before they erase. Deleting usually sends an item to a holding folder first, and it is removed later.
  • Backups run on their own clock. A cloud copy can exist even when the phone no longer shows the item.
  • Messages keep what was sent. The other person, or your own sent mail, may still hold the original.
  • Shared albums are separate. Family albums and group folders keep their own copies.

Five quick checks before you start

  • Think about the date, because searching by date saves a lot of time.
  • Make sure you are signed in to the same account you used when you saved it.
  • Stay on Wi-Fi so cloud lists load completely.
  • Avoid installing big apps or recording long videos while you search.
  • Write down every place you have already checked.

What changes between photos, videos and files

Photos are small, so they travel easily.
They end up in your gallery, your cloud albums, your chats and sometimes in a shared album with family.

Videos are heavier, so phones often wait for Wi-Fi before they back them up.
That delay is why a recent video may exist only on the phone, or only half uploaded.

Files behave differently again.
They land in a Downloads folder, open inside other apps and get edited many times.
Each step can leave an older version somewhere you have not looked yet.

Habits that keep your files safe

  • Turn on automatic backup for your photos and videos.
  • Empty the trash only when you are sure you do not need what is inside.
  • Keep important files in a cloud drive, not only on the phone.
  • Give files clear names with the date, so they are easy to search.
  • Copy what matters most to a computer once a month.

Mistakes that make a search harder

Resetting the phone to factory settings is the biggest one, because it can remove traces that were still there.
Installing many apps at once is the second, since new data can take the space of the old.

Trusting a website that sounds too good to be true is the third.
If a page makes big claims, close it and go back to the official stores.

What to expect, honestly

Some items come back easily, and others do not.
It depends on your phone, on your backups and on how much time has passed.

Recovery apps can help in some cases, but no app can promise a result.
Choose tools from Google Play or the App Store, preview before you restore and read the store page first.

Quick answers

How soon should I look?

As soon as you notice.
The sooner you check, the more places are still available.

What if I deleted it months ago?

It is harder, but your cloud account and old chats often hold a copy.
Start there before trying anything else.

Do the guides work on Android and iPhone?

Sí.
Each guide shows where to tap on both, side by side.

Results vary by phone, by app and by how much time has passed. Nexyup is an independent guide and is not affiliated with the apps mentioned.

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